Legal & Policies

1. Acceptance of Terms

By creating an account or using the Service, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to comply with them. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of Service

MyDentist is an online dental marketplace that connects patients with accredited dental clinics in Kenya. The platform facilitates appointment bookings, enables access to dental offers and promotions, and provides educational dental health content. MyDentist does not provide dental services directly.

3. User Accounts

• You must provide accurate and complete information when registering.
• You are responsible for maintaining the confidentiality of your account credentials.
• You may not share your account with others or create multiple accounts.
• MyDentist reserves the right to suspend or terminate accounts that violate these Terms.

4. Clinic Listings & Appointments

MyDentist facilitates connections between patients and dental clinics. We do not guarantee the availability, quality, or outcomes of any dental services provided by partner clinics. All appointments are subject to clinic-specific terms, including cancellation and rescheduling policies.

5. Prohibited Conduct

• Using the Service for any unlawful purpose.
• Posting false, misleading, or fraudulent information.
• Attempting to gain unauthorised access to other accounts or our systems.
• Interfering with or disrupting the integrity of the Service.
• Reverse engineering or extracting source code from the platform.

6. Intellectual Property

All content on the MyDentist platform, including logos, text, graphics, and software, is the property of MyDentist or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, MyDentist shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, revenue, or goodwill.

8. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or an in-app notice. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

1. Information We Collect

• Account information: name, email address, phone number.
• Profile data: age, location, dental history (optional).
• Usage data: pages visited, search queries, appointment bookings.
• Device data: IP address, browser type, operating system.
• Communications: messages you send to clinics or our support team.

2. How We Use Your Information

• To create and manage your account.
• To match you with relevant dental clinics and offers.
• To send appointment reminders and service updates.
• To improve the platform through analytics and user feedback.
• To comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share data with:

• Partner dental clinics: only the information necessary to facilitate your booking.
• Service providers: third parties who assist in operating our platform.
• Legal authorities: where required by law or court order.

4. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting privacy@mydentist.co.ke.

5. Your Rights

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate data.
• Deletion: request erasure of your personal data.
• Portability: receive your data in a machine-readable format.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as your preferences and login status.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function.
• Analytics Cookies: Help us understand how users interact with the platform.
• Preference Cookies: Remember your settings for a personalised experience.

Medical Disclaimer

MyDentist is not a dental or healthcare provider. Content on our platform — including clinic listings, service descriptions, and health articles — should not be relied upon as a substitute for professional dental consultation. Always seek the advice of a qualified dental professional.

Accuracy of Information

While we strive to ensure accuracy, MyDentist makes no warranties as to the completeness of information. Clinic availability, pricing, and service offerings may change without notice.

Third-Party Links

Our platform may contain links to third-party websites. MyDentist is not responsible for the content, privacy practices, or accuracy of any third-party sites.